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@inproceedings{eLaw02a, author = {Effie Lai-Chong Law and Ebba Thora Hvannberg}, title = {Complementarity and Convergence of User Test and Heuristic Evaluation: A Case Study of the UNIVERSAL Brokerage Platform}, booktitle = {Proceedings of the Second Nordic Conference on Human-Computer Interaction: Tradition & Transcendence,19-23 October 2002, Aarhus, Denmark}, publisher = {ACM}, month = {Oct}, year = {2002} }